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Christmas 2022 Shutdown Details

  

Season's Greetings and Our Christmas Shutdown Details

 

Season's Greetings from the Contour Showers Team
 
On behalf of all of us at Contour Showers, we would like to wish you a very merry Christmas and a happy New Year and give thanks for your continued support throughout what has been an exciting 2022.
 
We hope you are able to enjoy a well-deserved rest over the festive period; we've given our elves (our brilliant staff) a well-earned Christmas off to spend time with their loved ones and prepare themselves for a very busy 2023.
 
Here is a reminder of those important shutdown dates:

  • Our last delivery date before Christmas is Wednesday 21st December 2022
  • Orders requiring pre-Christmas delivery must be placed by 12 noon on Tuesday 20th December 2022
  • Our office will close at 12:15pm on Thursday 22nd December and reopen at 8am on Tuesday 3rd January 2023

As we look forward to what the New Year brings, we would like to take this opportunity to give you some important information that you will need going into 2023.

You may already be aware that Contour Showers Limited was acquired by AKW Holdings Group in February 2022. Since then, we have been working hard with our new colleagues to integrate and consolidate our two closely aligned companies, so that together we can provide an improved customer service offering and a wider, more diverse product range.

The Contour Showers team you know will be joining our colleagues at AKW from Tuesday 3rd January 2023 and for now, will be contactable via the Contour Showers telephone number you use currently. From this date, Contour Shower products will be supplied through AKW with all orders placed, processed, and dispatched by AKW.
 
At both Contour Showers and AKW, we are very excited about the opportunities ahead of us and have detailed below key information you may need.
 
Key Product Information
 
Part of our integration work these last few months has been looking at Contour Showers and AKW’s product ranges, championing the best of both brands and consolidating our offerings where necessary. Therefore, the following changes will be made in 2023.

  • Contour ShowerDec wet floor formers, Swift shower trays, Eagle TWO shower trays, Opulence shower screens and P12 waste pumps will remain as key lines offered in the full product range
  • Contour Falcon & Gannet shower trays will continue to be offered while stocks last, this will then be replaced by AKW Braddan & Low Profile shower trays
  • Prinia shower trays will be replaced by AKW Sulby shower trays
  • Contour made-to-measure shower screens will still be available to order, but these will come with a two-day delivery service; for screens required the next working day, there are thousands of stocked options to choose from at AKW

Delivery Information

  • Orders placed by phone, fax, email, or EDI required for next day delivery must be placed before 12 noon
  • Online orders required for next day delivery must be placed before 2pm
  • Deliveries will be made by AKW’s dedicated nationwide fleet ran by XPO and DPD

More information about AKW’s regional delivery services can be found here: https://www.akw-ltd.co.uk/deliveries/
 
Online Ordering
 
If you would like to take advantage of AKW’s new and improved online ordering service, which benefits from an extended 2pm cut off for next day delivery and allows you to quickly and easily place and manage your orders 24/7, please visit: https://orders.akw-ltd.co.uk/
 
Contact Details
 
Here is some useful information to ensure you continue to experience the high level of customer service you are used to from Contour Showers and AKW.

  
Orders & Quotes | 8am-5pm | 01905 823 299 | orders@akw-ltd.co.uk
 
Customer Support Services (for national Surveyor visits and CAD drawing requests/amends) | 9am-5pm | 01905 823 240 | css@akw-ltd.co.uk
 
General Enquiries | 8am-5pm | 01905 823 298 | Sales@akw-ltd.co.uk
 
Technical Enquiries (for specialist product and installation advice, and arranging maintenance visits) | 8am-5pm | 01905 560 219 | tech@akw-ltd.co.uk
 
Kitchens Department (for quotes, orders, designs, product, and delivery enquiries) | 8am-5pm | 01905 823 262 | kitchens@akw-ltd.co.uk
 
Accounts (for payment and credit account enquiries) | 9am-5pm | 01905 823 298 Option 4 | accounts@akw-ltd.co.uk
 
Thank you once again for your support this year, if you require any further assistance in the meantime, please do not hesitate to get in touch.
 
Wishing you a very merry Christmas!


The Contour Showers team

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Contour Showers Ltd. Unit 6, Total Park, Pochin Way, Middlewich, Cheshire CW10 0GT. Telephone 01606 592586. Registered No. 1347879

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